Companies with an eye for the future are turning their focus to the emerging field of open service innovation. Too often, when we think of a service process, we think of what the provider must do, but such thinking results in frustration for the customer – who will defect in an instant. When we think of service processes, think of the customer as a co‐producer of value.
Go to Source
Tags: customer, Innovation, open service, think of a service process
africa African agricultural Agriculture Business Business model Climate Change Company crop data Development East Africa Economic economy electricity Energy Entrepreneur entrepreneurs Entrepreneurship farmer ghana global Government ict Innovation kenya knowledge Knowledge Management Leadership mobile Mobile phone model nairobi nigeria Open innovation Organization Research science social Solar south africa strategy sub-saharan africa Technology uganda
InnovationAfrica © 2005-2013. Creative Commons License. Francis Stevens George
