The BSCBAS: a Balanced Scorecard-based appraisal system for improving the performance of software organizations

Performance appraisals are most commonly undertaken to let an employee know how his/her performance compares to the supervisor’s expectations and to identify areas that require training or development. Generally, developing an appraisal system that accurately reflects employee performance is a difficult task. In software companies, such a task is more difficult because software engineering is, by its nature, innovative work. To measure software engineers’ performance, the is in having key performance indicators that that performance. In this , we present a framework for an appraisal system for software engineers using the Scorecard . This framework was applied and its influence on the software engineers’ performance and the overall performance of the organization was investigated. © 2012 John & Sons, Ltd.

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