The BSCBAS: a Balanced Scorecard-based appraisal system for improving the performance of software organizations

Performance appraisals are most commonly undertaken to let an employee know how his/her performance compares to the supervisor’s expectations and to identify areas that require training or development. Generally, developing an appraisal system that accurately reflects employee performance is a task. In software companies, such a task is more difficult because software engineering is, by its nature, innovative work. To measure software engineers’ performance, the is in having tangible key performance indicators that that performance. In this , we present a framework for an appraisal system for software engineers using the . This framework was applied and its influence on the software engineers’ performance and the overall performance of the organization was investigated. © 2012 John & Sons, Ltd.

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