Shaping the Future Today

Category: Knowledge Management

The barriers of knowledge generation, storage, distribution and application that impede learning in gas and petroleum companies

Abstract Purpose – This paper tries to find and rank the barriers of the four knowledge management processes including generation, storage, distribution and application in gas and petroleum sector.Design/methodology/approach – Reviewing the literature of knowledge management and organizational learning, this paper extracted all of the barriers which impede KM processes. Then it designed a questionnaire […]

Customer knowledge management, innovation capability, and business performance: a case study of the banking industry

Abstract Purpose – Customer knowledge management (CKM) emerges as an important and effective system for innovation capability and firm performance. However, the role of CKM in innovation and performance is not well understood. To fill this gap, this paper aims to examine the effect of CKM on continuous innovation and firm performance, in 35 Private […]

Knowledge management in supporting collaborative innovation community capacity building

Abstract Purpose – The importance of collaborative innovation in developing organizational competitiveness is increasingly being recognized in both theory and practice worldwide. Collaborative innovation, however, is still under-explored from the trans-disciplinary perspective of knowledge management and community capacity building. This paper investigates the role of knowledge management in collaborative innovation and identifies the knowledge management […]

Managing knowledge in IT projects: a framework for enterprise system implementation

Abstract Purpose – This study explores the knowledge management perspective of IT projects, based on Enterprise System implementations. The study determined what knowledge is needed in each of the project phases (what for, from what sources), how this knowledge is transformed during the project (what knowledge activities are performed concerning this knowledge), and what knowledge-related […]

Substructures of perceived knowledge quality and interactions with knowledge sharing and innovativeness: a sensemaking perspective

Abstract Purpose – Perceived knowledge quality (PKQ) has become an imperative, not an option, for innovativeness in the environment characterized by knowledge overload. Little research, however, has studied PKQ due to its abundant, variable nature. This study bridges the gap by addressing PKQ’s substructures drawn upon the theory of sensemaking. It also examines interactions of […]

Managing knowledge in a service provider: a network structure based model

Abstract Purpose – The idea that knowledge is the main organizational resource has established itself in recent years, and knowledge has become more valuable in service organizations. Managing knowledge is therefore a central activity for organizations and organizational structure must assist in this process. Thus, the main objective of this paper is to analyze aspects […]

The interaction effect of organizational practices and employee values on knowledge management (KM) success

Abstract Purpose – The authors examine the interaction effect of organizational practices and values of employees on KM success in organizations.Design/methodology/approach – An online survey was undertaken covering two hundred and seven employees from the IT, Telecommunication, Food and Beverages and Banking industries in Sri Lanka. The data was analyzed with Partial Least Squares (PLS).Findings […]