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The interaction effect of organizational practices and employee values on knowledge management (KM) success

Abstract Purpose – The authors examine the interaction effect of organizational practices and values of employees on KM success in organizations.Design/methodology/approach – An online survey was undertaken covering two hundred and seven employees from the IT, Telecommunication, Food and Beverages and Banking industries in Sri Lanka. The data was analyzed with Partial Least Squares (PLS).Findings...

Meta-analytic comparison on the influence factors of knowledge transfer in different cultural contexts

Abstract Purpose – This paper provides a comprehensive assessment of the influencing factors on knowledge transfer through meta-analysis with an emphasis on the influence of cultural contexts.Design/methodology/approach – The approach involved the evaluation and analysis of 69 published empirical studies and the categorization of these studies into two groups based on different cultural contexts...

Linking knowledge corridors to customer value through knowledge processes

Abstract Purpose – Spanish banks which took rescue packages are trying to find innovative ways to improve customer value. The main purpose of this paper is to investigate the extent to which banks combine external knowledge with internal knowledge to build customer value.Design/methodology/approach – A firm’s knowledge corridor is an organizational capacity, referring to the ability to absorb external...

A methodology to manage and monitor social media inside a company: a case study

Abstract Purpose – This paper aims to discuss the individual participation and involvement affecting the user engagement in social media and to answer the following research questions: Is it possible to measure the individual participation and involvement of social media within organizations? Which factors should be analysed in order to increase the individual participation in social media? Which KPIs...

The place of communities of practice in knowledge management studies: a critical review

Abstract Purpose – Since its introduction, the notion of Communities of Practice (CoPs) has gained immediate popularity, especially among Knowledge Management scholars. The paper aims at reviewing the past and discussing what has been done. In particular the purposes are: a) to assess the importance of CoPs in the KM literature; b) to trace how this notion is defined and used, both in practical and theoretical...

Communities of practice, knowledge acquisition and innovation: a case study of science-based SMEs

Abstract Purpose – Recent research into communities of practice (CoPs) has focused on large organizations, suggesting they can be constructed for the purposes of knowledge acquisition and innovation. The present study found that, for science-based SMEs, CoPs are more likely to emerge unplanned to support incremental innovation in the form of problem- solving activities.Design/methodology/approach –...

An approach to filling firms’ knowledge gaps based on organisational knowledge structure

Abstract Purpose – The objective of this paper is to propose a practical and operable method to identify and fill organisational knowledge gaps during new product development.Design/methodology/approach – From a microscopic view, this paper introduces the tree-shaped organisational knowledge structure to formalise the knowledge gaps and their internal hierarchical relationships. Based on the organisational...