Analysis of e-service of electricity utility provider: an Indian perspective

Customers always expect delivery of high quality services from a service provider at a reasonable cost. In turn, organisations recognise service quality as one of the major competing weapon for their own sustainability in a stiff competitive environment. Service quality represents the gap between customers’ expectations of how an organisation should perform and the service performance that customers perceive. With the rapid development of information and communication technology, internet and World Wide Web have become an important tool not only to extend services but also directly communicate with customers. Therefore, almost all the service as well as product industries are switching over delivering services from traditional to informative modernised web service for enhancing customer satisfaction. As the customers of the electricity utility industries demand some of the services like bill payment and complaint registration, etc. in quick and prompt manner, the industries are adopting web technology to render such services in an efficient way. This article discusses development of an instrument for evaluating customer satisfaction of e-service. The instrument is tested in an electricity utility service provider and important dimensions have been identified. The instrument is validated through statistical analysis.
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Solar-powered, mobile phone charging kiosk

ARED has developed a solar-powered, mobile phone charging kiosk that can be towed behind a bicycle, a major mode of transportation in Rwanda. ARED is meeting a tremendous need: access to electricity to charge cell phones. The solution is clean energy, grass roots entrepreneurs, and mobility. The problem is that while around 40% of households have cell phones but are without access to electricity. In Rwanda, as in most of sub-Saharan Africa, cell phones have become ubiquitous and essential to business. ARED has designed and funded Phase I, which has five kiosks going, with five small operators (franchisees) pulling and stationing them around the cities and rural areas. We are raising money to fund 20 more redesigned and improved kiosks. Based on my research, done to support this planning last year, there is a huge market that extends across Africa to tens of millions of potential customers. ARED is raising $30,000 on the site below and I hope you will consider supporting our campaign. http://www.indiegogo.com/projects/solar-mobile-charging-kiosk Thank you

 

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Doing good with green: How d.light is making solar work

Publishers note: Worth looking at Bright Products too:

An American solar company is showing the world how to get electricity to poor families cleanly and efficiently, and how to make money at the same time.

San Francisco-based d.light has stunned impact investors this year, forecasting a profit for the first time as the company enters its sixth year. Given that even seven years to profitability is exceptional in the industrial solar industry, this is certainly cause for celebration. The firm sells about 200,000 solar lamps a month and already has $20 million in funding. Its products are good enough to offer two- or three-year warranties, and its cheapest lamp is well within the price range of its 1.2 billion target customers–households making less than $50 per month. That’s a success story most startups can only dream of. Read more

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Two crucial questions for the smart grid

In a lively panel discussion at last week’s IEEE Industrial Electronics Society meeting in Montreal, two questions related to the smart grid (the prospective electrical distribution system that will set prices dynamically and let consumers sell electricity to other users easily) arose that I think we’ll hear much more about in coming years: Read more

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Solar cells made from black silicon

The Sun blazes down from a deep blue sky – and rooftop solar cells convert this solar energy into electricity. Not all of it, however: Around a quarter of the Sun’s spectrum is made up of infrared radiation which cannot be converted by standard solar cells – so this heat radiation is lost. One way to overcome this is to use black silicon, a material that absorbs nearly all of the sunlight that hits it, including infrared radiation, and converts it into electricity. Read more

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Uncorking Bottled Light: A Study In Energy Access, Acceptance

In Dhaka, the Mirpur district has become a perfect study into the electricity needs and habits of slum-dwellers, as well as the potential for alternative light sources. Mirpur is a northeastern district in Bangladesh’s capital city. It is home to the Dhaka Zoo, the National Botanical Garden, the Grameen Bank’s head office and nationally recognized colleges and universities. Mirpur is also home to the Muslim Camp slum, where electricity consumption for daytime lighting is more than 1 kilowatt per household per day. According to Sajid Iqbal, a budding entrepreneur and a senior environmental science and management student at North South University in Dhaka, nearly 100 percent of Muslim Camp slum-dwellers use illegal electricity lines.

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V3Solar photovoltaic Spin Cell generates 20 times more electricity per cell than flat panels

(Phys.org)—V3Solar has developed a new way to convert the sun’s energy into electricity using traditional technology in a new way, and in so doing have discovered a way to get twenty times more electricity out of the same amount of solar cells. Their new device, called the Spin Cell, does away with the traditional flat panel and instead places the solar cells on a cone shaped frame which are then covered with energy concentrators. Once in operation, the whole works spins, making unnecessary the need for tracking hardware and software. What’s more, they actually look nice.
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